It might be possible that your phone is labeling our phone numbers as spam callers and thus, block the call.
To avoid this, save the phone numbers in your contacts, that way your phone will let the calls through and you will see the name/label of the caller to identify it easier.
Depending on the membership plan you have, the phone numbers related to the services included in your plan are:
- HK Customer Support: +1 (877) 357-3541
- Virtual Care Coordination Team (Urgent Care, Primary Care, Pets Care): +1 (866) 270-0187
- Emotional Support and Psychiatry service Team: +1 (877) 448-8080
- Patient Advocacy Team: +1 (855) 705-5505
- Responder First Call Team: +1 (855) 715-1213
- Scheduled Therapy: +1-(855) 335-2555