In some states, a video connection is required by law. If it is not required, you may be able to choose wether you prefer to connect by phone or video. You can call and consult with the Care Coordination team if a video connection is necessary for your specific needs.
A video connection allows health providers and/or therapists to deliver the best possible care. When a provider can see you, a better assessment of your condition can be done based on visual cues.